Privacy Policy

Last updated: 22 July 2026

Pharmacy Weight Loss Peterborough | GPhC Registration No. 9012511 | Last Updated: July 2026

Pharmacy Weight Loss Peterborough is a GPhC registered online pharmacy weight loss clinic serving patients in Peterborough and across the UK. We are committed to protecting your personal data and handling it responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

We are the data controller for the personal information you provide to us. Our services are delivered through a regulated online pharmacy platform, and all prescriptions are reviewed and approved by a qualified pharmacist before dispatch. Approved orders are typically dispatched within 1 working day.

2. Data We Collect

To provide safe and effective pharmacy services, we may collect the following types of personal data:

• Identity Data: Full name, date of birth, and gender
• Contact Data: Email address, phone number, and delivery address
• Health Data: Medical history, current medications, weight, BMI, and other health information provided during consultations
• Payment Data: Billing information processed securely through our payment provider
• Technical Data: IP address, browser type, and website usage data collected via cookies
• Communication Data: Records of correspondence between you and our team

Health data is classified as special category data under UK GDPR and is handled with the highest level of care and security.

3. How We Use Your Data

We use your personal data only for legitimate purposes directly related to providing our services. These include:

• Processing your consultation and assessing suitability for weight loss treatment
• Pharmacist review and approval of prescriptions
• Dispatching and tracking your medication orders
• Communicating with you about your treatment, orders, or enquiries
• Complying with our legal and regulatory obligations as a GPhC registered pharmacy
• Improving the safety and quality of our services

We will never use your data for unsolicited marketing without your explicit consent. Our legal bases for processing include contract performance, legal obligation, vital interests, and explicit consent for health data.

4. Cookies

Our website uses cookies to enhance your browsing experience and analyse site performance. Cookies are small text files stored on your device. We use:

• Essential Cookies: Required for the website to function correctly
• Analytics Cookies: Help us understand how visitors use our site so we can improve it
• Preference Cookies: Remember your settings and preferences

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

5. Sharing Your Data with Third Parties

We do not sell your personal data. We may share your information only where necessary and lawful, including with:

• Regulated prescribing and dispensing partners involved in your care
• Secure payment processors to handle transactions
• Delivery and logistics providers to fulfil your order
• IT and platform providers who support our website and systems under strict data processing agreements
• Regulatory bodies such as the GPhC or NHS where legally required

All third parties we work with are required to protect your data in line with UK data protection law.

6. Data Retention

We retain patient records in line with NHS and GPhC guidelines, typically for a minimum of eight years for adults. Payment and transaction records are kept for six years in accordance with financial regulations. We securely delete or anonymise data once it is no longer required.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our systems use encryption, secure access controls, and regular security reviews to safeguard your information.

8. Your Data Rights

Under UK GDPR, you have rights in relation to your personal data, including the right to access, correct, or request deletion of your data. You may also object to or restrict certain types of processing. To exercise any of your rights, please contact us directly and we will respond promptly.

9. Contact Us

If you have any questions, concerns, or requests relating to your personal data or this privacy policy, please get in touch with us. We aim to respond to all data-related enquiries within 48 hours.

Pharmacy Weight Loss Peterborough
GPhC No. 9012511
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk